---
schema_version: "1"
id: 9eef7ee87964c236d107496f6f230ae261320e9444591d5dcfb6ff3d09808bee
title: Change Request Conflict Detection
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_chng_mgmt_chng_cnflct_detection.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_chng_cnflct_detection.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 948f5430cf44b1c7bea21239c521f029d98ea1ad7df9920cb26b30f30dbfee8d
description: Identify and manage scheduling conflicts between change request that affect the same configuration items to help prevent overlapping changes and improve deployment planning.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Change Request Conflict Detection

Identify and manage scheduling conflicts between change request that affect the same configuration items to help prevent overlapping changes and improve deployment planning.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Set Up Change Request Conflict Detection](https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_enable_chng_cnflct_detection.htm&release=264.0.0&type=5)**  
    Identify and manage potential conflicts early in the change lifecycle by enabling change request conflict detection. When active, conflict detection creates conflict records when overlapping change requests affect the same configuration item during the same scheduled period, helping change managers and fulfillers review and resolve conflicts before deployment.