Assign the unmetered usage permission set licenses that matches a user’s product and
role so that eligible Agentforce IT Service AI actions or MuleSoft for flow integrations don’t
consume the applicable credits.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service. |
Before assigning a license, identify which license the user needs.
| User |
Permission set license to assign |
Usage covered in this topic set |
| Employee on the AI Agent for Employees license |
Unmetered AI Usage for Employees |
Eligible out-of-the-box employee AI actions, MuleSoft automation usage, and
applicable IT service flow integrations. Assign this license to UEL users. |
| Fulfiller on the Agentforce IT Service Desk – Unlimited Edition license |
Unmetered Base AI Usage for Service Desk |
Eligible out-of-the-box Service Desk AI actions, MuleSoft automation usage, and
applicable fulfillment or approval flow integrations. |
The global unmetering permission set license is separate from these IT service-specific
licenses. It covers applicable out-of-the-box Agentforce for service actions and flex credit
usage for AI Agents for IT teams. To assign permission set licenses to users, see Configure User Permissions for Unmetered Licenses.
