Track the complete chronological journey of an IT asset. Maintain an accurate audit
trail and preserve a clean chain of custody. The asset timeline records significant events
directly on the asset record. These events include fulfillments, returns, and stockroom
transfers.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service. |
- Hardware Asset Management and the Asset Activity features must be turned on by your
admin.
- Your user profile contains read permissions for both Asset and Asset Activity
records.
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From the App Launcher, find and select IT Hardware Asset
Management.
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Select the Assets tab.
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Select the name of the asset that you want to review.
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Click the Related tab.
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In the Asset Activities related list, select an activity to view
its history.
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On the activity detail page, locate the Asset Activity Field
Changes related list to see granular field updates.
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Click any field change record to review old values, new values, modifiers, activity
timestamps, and the specific change source.
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To view high-level transactional details from a timeline card, click Related
Record.
This action navigates directly to the linked order record.
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Click View All on the Asset Activities related list to show a
comprehensive, sortable history of every logged lifecycle event.
