Monitor the real-time progress of your hardware requests. Stay updated through automated notifications.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
| Permissions Required | |
|---|---|
| Permission set license | AI for Employee Portal |
| User permission | Use AI in Employee Portal |
Submitting a hardware request, refresh, or reclaim triggers a service request. Track this request through its lifecycle to monitor shipping or approval updates.
- Open the Agentforce Employee Portal.
- Select My Tickets.
-
Find your hardware request in the list and review its current
Status.
Note Service requests follow a unified status lifecycle:- Submitted: The system receives your request and awaits review.
- Approved: A manager or admin authorizes the request.
- Assigned: An IT fulfiller manages your request.
- In Progress: IT sources your hardware or prepares the shipment.
- Completed: IT delivers your hardware or processes the return.
Notifications
Check for real-time notifications in email, Slack, or Microsoft Teams. The system automatically sends updates when an admin approves, rejects, ships, or holds your request.