Fulfill routine IT service requests, such as system access and hardware provisioning. Transition from standard cases to purpose-built service requests to simplify hardware lifecycle workflows. Centralize tracking on service requests to help admins manage inventory updates, track physical movements, and maintain an audit trail.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service. |
- Service Requests for IT Asset Management
Streamline IT hardware and service fulfillment with direct employee self-service channels.
- Request New Hardware
Request internal IT devices like laptops, monitors, or phones through the self-service portal. This process automatically generates a service request record for the IT fulfillment team to process and distribute your device.
- Track the Status of Your Hardware Request
Monitor the real-time progress of your hardware requests. Stay updated through automated notifications.
