---
schema_version: "1"
id: 16837bd6e8f241bf90f34d441673d82374b7ed7f5d5c4baaa1fd3e63cabb6ced
title: Manage IT Service Delivery with Service Requests
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_svc_req_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_svc_req_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 51c12d4c434bed1c1344245ea5f1511ec345e1f48e600f99b40608bd036ff3a7
description: Fulfill routine IT service requests, such as system access and hardware provisioning. Transition from standard cases to purpose-built service requests to simplify hardware lifecycle workflows. Centralize tracking on service requests to help admins manage inventory updates, track physical movements, and maintain an audit trail.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Manage IT Service Delivery with Service Requests

Fulfill routine IT service requests, such as system access and hardware provisioning. Transition from standard cases to purpose-built service requests to simplify hardware lifecycle workflows. Centralize tracking on service requests to help admins manage inventory updates, track physical movements, and maintain an audit trail.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Service Requests for IT Asset Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_srvc_rqst.htm&release=264.0.0&type=5)**  
    Streamline IT hardware and service fulfillment with direct employee self-service channels.
- **[Request New Hardware](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_request_hw.htm&release=264.0.0&type=5)**  
    Request internal IT devices like laptops, monitors, or phones through the self-service portal. This process automatically generates a service request record for the IT fulfillment team to process and distribute your device.
- **[Track the Status of Your Hardware Request](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_track_rqst.htm&release=264.0.0&type=5)**  
    Monitor the real-time progress of your hardware requests. Stay updated through automated notifications.