Set up service-level agreement (SLA) policies to define service level expectations. SLA
policies track resolution targets and ensure consistent support response times for users in IT
Service Management.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service. |
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From Setup, in the Quick Find box, enter SLA Management, and then
select Settings.
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Select Enable SLA Policies.
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Save your changes.
