---
schema_version: "1"
id: a3c0c2f4052ff47847976b74bd2472e6abfc69b0d7b3cc65d770019169103f1a
title: Set Up Service-Level Agreement Policies for IT Service Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_sla_policies.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_sla_policies.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 616c8ddce4333a159412ac5165f6ecc29916e7e3357f8b262d7cf44e3dc63f4f
description: Set up service-level agreement (SLA) policies to define service level expectations. SLA policies track resolution targets and ensure consistent support response times for users in IT Service Management.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up Service-Level Agreement Policies for IT Service Management

Set up service-level agreement (SLA) policies to define service level expectations. SLA policies track resolution targets and ensure consistent support response times for users in IT Service Management.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

1. From Setup, in the Quick Find box, enter SLA Management, and then select **Settings**.
2. Select **Enable SLA Policies**.
3. Save your changes.

#### See Also

- [SLA Management for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_sla.htm&language=en_US&type=5)