Review Configuration Management Database Sync Logs

Monitor synchronization logs to track hardware asset and configuration item (CI) alignment. These logs show field-level updates and flag discrepancies or errors that need manual intervention.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

Note You need the IT Hardware Asset Management Inventory Auditor or System Administrator profile.

1. From the App Launcher, find and select Configuration Management Item Sync Logs.
2. Review log entries. Key fields include:
   • Log Title: A brief summary of the event (for example, "Asset–CI Sync Failed")
   • Status: Current state of the log entry
   • Object Name: API name of the specific entity, for example, Asset
   • Related Object: Hardware asset associated with the log entry
   • Log Timestamp: Date and time when the log entry occurred
3. To find issues that need attention, click the filter icon and set Status to Error or Action Required.

See Also

• Resolve Asset and Configuration Item Sync Errors
• Coordinate IT Assets and Configuration Items