---
schema_version: "1"
id: d37bb48204aa37c396f602f2ba9005d50b8e07334bcd8b0791c57ee758502c0b
title: Review Configuration Management Database Sync Logs
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_review_sync_logs.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_review_sync_logs.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 44525dce163608947271c51986ccb8a3e15d326cd7bd3323a7a623be45746762
description: Monitor synchronization logs to track hardware asset and configuration item (CI) alignment. These logs show field-level updates and flag discrepancies or errors that need manual intervention.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Review Configuration Management Database Sync Logs

Monitor synchronization logs to track hardware asset and configuration item (CI) alignment. These logs show field-level updates and flag discrepancies or errors that need manual intervention.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note You need the IT Hardware Asset Management Inventory Auditor or System Administrator profile.

1. From the App Launcher, find and select **Configuration Management Item Sync Logs**.
2. Review log entries. Key fields include:
    
    - **Log Title**: A brief summary of the event (for example, "Asset–CI Sync Failed")
    - **Status**: Current state of the log entry
    - **Object Name**: API name of the specific entity, for example, Asset
    - **Related Object**: Hardware asset associated with the log entry
    - **Log Timestamp**: Date and time when the log entry occurred
3. To find issues that need attention, click the filter icon and set **Status** to **Error** or **Action Required**.

#### See Also

- [Resolve Asset and Configuration Item Sync Errors](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_resolve_sync_errs.htm&release=264.0.0&type=5 "Use the Configuration Management Item Sync Log to identify and resolve sync exceptions between hardware assets and configuration items (CIs). Address issues like duplicate matches or missing mandatory data to keep your Configuration Management Database (CMDB) accurate.")
- [Coordinate IT Assets and Configuration Items](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_cmdb_sync.htm&release=264.0.0&type=5 "Synchronize your IT hardware assets and configuration items to maintain data consistency across tracking environments.")