Request internal IT devices like laptops, monitors, or phones through the self-service portal. This process automatically generates a service request record for the IT fulfillment team to process and distribute your device.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service. |
Before you request new hardware, make sure that your organization meets these requirements:
- Turn on Hardware Asset Management and Agentforce Studio.
- Provision and assign the AI Features For Employee Portal Add On license to your account.
| User Permissions Needed |
| To access the portal and raise requests |
ITAM for Community Users permission set, ITAM UEL permission set, Agentforce Employee Portal User permission set, Use AI in Employee Portal user permission |
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From the Agentforce Employee Portal, open the Unified Service Catalog.
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Select New Hardware Requests.
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Select the type of hardware to order, such as Request New
Laptop.
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Enter shipping details and hardware specifications.
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Select Submit.
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Track the real-time fulfillment status of your request on the My Tickets page.
