---
schema_version: "1"
id: df0072befb2bef952c82f8a192e2c95acfaf094039af038954cfdc89aae19980
title: Request New Hardware
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_request_hw.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_request_hw.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c05c57a6cf14364f3b2b637b2800bba542bfd157d2daf87c737e338dbd9e39fb
description: Request internal IT devices like laptops, monitors, or phones through the self-service portal. This process automatically generates a service request record for the IT fulfillment team to process and distribute your device.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request New Hardware

Request internal IT devices like laptops, monitors, or phones through the self-service portal. This process automatically generates a service request record for the IT fulfillment team to process and distribute your device.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

Before you request new hardware, make sure that your organization meets these requirements:

- Turn on Hardware Asset Management and Agentforce Studio.
- Provision and assign the AI Features For Employee Portal Add On license to your account.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d92346e84">User Permissions Needed</th>
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        </thead>
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          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d92346e84 ">To access the portal and raise requests</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d92346e84 "><strong>ITAM for Community Users</strong> permission set, <strong>ITAM UEL</strong> permission set, <strong>Agentforce Employee Portal User</strong> permission set, <strong>Use AI in Employee Portal</strong> user permission</td>

          </tr>
        </tbody>
      </table>

1. From the Agentforce Employee Portal, open the **Unified Service Catalog**.
2. Select **New Hardware Requests**.
3. Select the type of hardware to order, such as **Request New Laptop**.
4. Enter shipping details and hardware specifications.
5. Select **Submit**.
6. Track the real-time fulfillment status of your request on the **My Tickets** page.

#### See Also

- [Track the Status of Your Hardware Request](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_track_rqst.htm&release=264.0.0&type=5 "Monitor the real-time progress of your hardware requests. Stay updated through automated notifications.")
- [Fulfill Hardware Requests](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_fulfill_hw.htm&release=264.0.0&type=5 "Sourcing items from stockrooms and deploying them to employees tracks fulfillments cleanly. This process uses fulfillment orders to group multiple products from the same location. Combining shipments reduces delivery fees and streamlines inventory auditing.")