Remediate Ineligible Assets for Lifecycle Operations

Review and update asset records that fail validation to ensure smooth processing during hardware asset management lifecycles. Resolving configuration issues helps you complete bulk refreshes, reclaims, and stockroom transfers without system blocks or error messages.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

Before you begin, make sure that you have:

Administrative permissions to modify asset records and setup configurations.
Access to Asset Status Mapping in Setup.

Note Operations such as assignments, transfers, or returns fail with an error message if an asset isn't flagged as an IT hardware asset or uses an unmapped status.

Follow these steps to isolate and resolve asset validation failures reported during lifecycle operations.

Go to the asset record that triggers the validation error.
Select the Details tab.
Select the IT Hardware Asset checkbox to designate the item as IT hardware.
Click Save.
From Setup, in the Quick Find box, enter and select Asset Status Mapping.
Select the Status Category tab.
Confirm that a valid mapping exists between the asset's current status and an Asset Status Category.
If a mapping is missing, click Add Mapping Field, select the Asset Status and corresponding Asset Status Category, and then click Save.
Select the Inventory Quantity tab.
Verify that the asset's location maps to an inventory stockroom.
Resubmit the operation or run the targeted try again.