---
schema_version: "1"
id: 900b77479d724e35159fe0c0ec3586bb172fdf6bc5871ca5441c59780972eb76
title: Remediate Ineligible Assets for Lifecycle Operations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_remediate_assets.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_remediate_assets.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4daf489da631f0b53e32ae7e76e3e6ce659beeea828395b97c283b946cb21031
description: Review and update asset records that fail validation to ensure smooth processing during hardware asset management lifecycles. Resolving configuration issues helps you complete bulk refreshes, reclaims, and stockroom transfers without system blocks or error messages.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Remediate Ineligible Assets for Lifecycle Operations

Review and update asset records that fail validation to ensure smooth processing during hardware asset management lifecycles. Resolving configuration issues helps you complete bulk refreshes, reclaims, and stockroom transfers without system blocks or error messages.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

Before you begin, make sure that you have:

- Administrative permissions to modify asset records and setup configurations.
- Access to **Asset Status Mapping** in Setup.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note Operations such as assignments, transfers, or returns fail with an error message if an asset isn't flagged as an IT hardware asset or uses an unmapped status.

Follow these steps to isolate and resolve asset validation failures reported during lifecycle operations.

1. Go to the asset record that triggers the validation error.
2. Select the **Details** tab.
3. Select the **IT Hardware Asset** checkbox to designate the item as IT hardware.
4. Click **Save**.
5. From Setup, in the Quick Find box, enter and select **Asset Status Mapping**.
6. Select the **Status Category** tab.
7. Confirm that a valid mapping exists between the asset's current status and an **Asset Status Category**.
    
    If a mapping is missing, click **Add Mapping Field**, select the **Asset Status** and corresponding **Asset Status Category**, and then click **Save**.
8. Select the **Inventory Quantity** tab.
9. Verify that the asset's location maps to an inventory stockroom.
10. Resubmit the operation or run the targeted try again.