Document proof of asset destruction or recycling and update the asset status to Disposed.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
| User Role | Permissions Needed |
|---|---|
| Asset Manager | Hardware Asset Management permission set license and associated standard permission sets. |
| IT Fulfiller | Hardware Asset Management permission set license and associated standard permission sets. |
- The disposal order status is Pending Certificate of Disposal.
- The vendor provides an official proof of disposal file (PDF, image, or spreadsheet).
Maintaining vendor proof creates a legal audit trail. Verifying the certificate officially moves assets to the Disposed status and stops financial depreciation.
Create a New Certificate of Disposal
- From the App Launcher, find and select IT Hardware Asset Management.
- Select Disposal Orders.
- Open the disposal order that requires proof.
- Select New Certificate of Disposal.
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Enter the certificate details:
- Certificate Name: Provide a unique identifier.
- Issued Date: Enter the date that the vendor issued the document.
- Disposal Method: Select the verified method, such as Recycle or Destruction.
- Select Save.
Add Assets to Certificate of Disposal
- Select the newly created certificate of disposal.
- Select Add Assets from the certificate's related list.
- Filter by the Disposal Order, select the specific assets covered by this document, and select Save.
- Confirm that the assets in the vendor proof document match the assets you linked.
- Go to the Files related list and select Upload Files.
- Select the vendor-provided proof document and select Open.
- Change Review Status to Final Certificate and select Save.
The system automatically:
- Updates the Disposal Order and all linked assets to Disposed status
- Stops further financial depreciation and logs a final depreciation entry
- Locks the disposal order record from further edits