Keep IT hardware asset and configuration item (CI) records aligned so your IT reps work with accurate inventory data. Map fields and designate a source of truth for each one. Built-in loop prevention stops repeating updates, and the sync log helps you troubleshoot errors.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service. |
- Asset and Configuration Item Field Synchronization
Field-level sync aligns IT Hardware Asset Management and Configuration Management Database records. Event-driven sync resolves data conflicts, translates values, and stops infinite update loops. This framework makes sure that the IT team finds accurate inventory details.
- Map Asset and Configuration Item Fields
Keep your IT Hardware Asset Management and Configuration Management Database (CMDB) records aligned with event-driven, bidirectional synchronization. Map corresponding fields, establish a source of truth, and configure field value translations to resolve data conflicts between systems.
- Coordinate IT Assets and Configuration Items
Synchronize your IT hardware assets and configuration items to maintain data consistency across tracking environments.
