---
schema_version: "1"
id: d7d7e4233357c3a163754767ce09cb28ad467f6c7149bb8ce362d35cf6ce43f6
title: Asset and Configuration Item Synchronization
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_ci_sync.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_ci_sync.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 94cf8afa17c1fa279d5aebc45d728017aaa573dd8e77f9803c3c8c6450452eb6
description: Keep IT hardware asset and configuration item (CI) records aligned so your IT reps work with accurate inventory data. Map fields and designate a source of truth for each one. Built-in loop prevention stops repeating updates, and the sync log helps you troubleshoot errors.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Asset and Configuration Item Synchronization

Keep IT hardware asset and configuration item (CI) records aligned so your IT reps work with accurate inventory data. Map fields and designate a source of truth for each one. Built-in loop prevention stops repeating updates, and the sync log helps you troubleshoot errors.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Asset and Configuration Item Field Synchronization](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_ci_field_sync.htm&release=264.0.0&type=5)**  
    Field-level sync aligns IT Hardware Asset Management and Configuration Management Database records. Event-driven sync resolves data conflicts, translates values, and stops infinite update loops. This framework makes sure that the IT team finds accurate inventory details.
- **[Map Asset and Configuration Item Fields](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_map_ci_fields.htm&release=264.0.0&type=5)**  
    Keep your IT Hardware Asset Management and Configuration Management Database (CMDB) records aligned with event-driven, bidirectional synchronization. Map corresponding fields, establish a source of truth, and configure field value translations to resolve data conflicts between systems.
- **[Coordinate IT Assets and Configuration Items](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_cmdb_sync.htm&release=264.0.0&type=5)**  
    Synchronize your IT hardware assets and configuration items to maintain data consistency across tracking environments.