Salesforce Docs Portal

AI Agent for Software License Management

License Audit Assistance is a conversational specialized AI agent that helps employees manage software license compliance and inventory. Use this agent to track user entitlements, identify assigned software, revoke unused licenses, and execute audit operations. This agent optimizes costs and ensures efficient resource allocation.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

Agent Actions

These actions run automatically during your conversation with the specialized agent.

Example
Example

Identifying unused software licenses

Scenario: IT Manager Samantha wants to identify unused licenses to reduce costs before the next budget cycle.

  • Samantha: Can you show me which employees have Adobe licenses but haven't used them in the last 90 days?
  • AI Agent: I can run that license usage audit for you. To confirm before I proceed, do you want the report for all Adobe products or specific applications like Photoshop and Illustrator?
  • Samantha: All Adobe Creative Cloud licenses, please.
  • AI Agent: The audit shows 23 employees with Adobe Creative Cloud licenses who haven't logged in during the last 90 days. I've sent the detailed report to your email with names, departments, and last usage dates. Would you like me to revoke these unused licenses to optimize costs?