---
schema_version: "1"
id: 0914970202b029aaee0e7f134fb28fca5813dbe91fc3cb20ec95c406b2357bbb
title: AI Agent for Software License Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_licenseauditassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_licenseauditassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5226936baca917e207b07aae912adb1ff0ab55d54148ad3661ac8e0e468516c0
description: License Audit Assistance is a conversational specialized AI agent that helps employees manage software license compliance and inventory. Use this agent to track user entitlements, identify assigned software, revoke unused licenses, and execute audit operations. This agent optimizes costs and ensures efficient resource allocation.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Software License Management

License Audit Assistance is a conversational specialized AI agent that helps employees manage software license compliance and inventory. Use this agent to track user entitlements, identify assigned software, revoke unused licenses, and execute audit operations. This agent optimizes costs and ensures efficient resource allocation.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Request Software License Removal](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_sftwr_lic_rmvl.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)
- [Get Assigned Softwares For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getassignedsoftwareforemployee.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Identifying unused software licenses

Scenario: IT Manager Samantha wants to identify unused licenses to reduce costs before the next budget cycle.

- Samantha: Can you show me which employees have Adobe licenses but haven't used them in the last 90 days?
- AI Agent: I can run that license usage audit for you. To confirm before I proceed, do you want the report for all Adobe products or specific applications like Photoshop and Illustrator?
- Samantha: All Adobe Creative Cloud licenses, please.
- AI Agent: The audit shows 23 employees with Adobe Creative Cloud licenses who haven't logged in during the last 90 days. I've sent the detailed report to your email with names, departments, and last usage dates. Would you like me to revoke these unused licenses to optimize costs?