AI Agent for Guest Check-in Management

Guest Check-in Assistance is a conversational specialized AI agent that helps employees manage visitor registrations and guest access. Use this agent to register upcoming visitors, request access approvals, provide visitor Wi-Fi credentials, and answer guest policy questions. This agent facilitates secure and efficient guest management.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

Agent Actions

These actions run automatically during your conversation with the specialized agent.

Example

Registering a visitor for a client meeting

Scenario: Daniel has a client visiting tomorrow and needs to register them for building access and Wi-Fi.

Daniel: I have a client, Jane Smith from Acme Corp, visiting tomorrow at 10:00 AM. Can you register her for building access?
AI Agent: I can register your visitor. To confirm before I proceed, will Jane need Wi-Fi access, and what time should her visitor pass expire?
Daniel: Yes, she'll need Wi-Fi, and the pass should expire at 5:00 PM.
AI Agent: Jane Smith from Acme Corp has been registered for tomorrow, March 24, from 10:00 AM to 5:00 PM. Her visitor pass will be ready at the security desk in the main lobby. Wi-Fi credentials will be provided on her visitor badge. You'll receive a notification when she checks in.