---
schema_version: "1"
id: 777bc7fb79c92032aa23acf3fc3d7a58e56e9d8d4162eaa5e0042e94f97b4817
title: AI Agent for Guest Check-in Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_guestcheckinassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_guestcheckinassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5173e7d9f79acf048ec8357b4f6bdd62eb131cc8f9b3e6b54ff7d52cf446cf9a
description: Guest Check-in Assistance is a conversational specialized AI agent that helps employees manage visitor registrations and guest access. Use this agent to register upcoming visitors, request access approvals, provide visitor Wi-Fi credentials, and answer guest policy questions. This agent facilitates secure and efficient guest management.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Guest Check-in Management

Guest Check-in Assistance is a conversational specialized AI agent that helps employees manage visitor registrations and guest access. Use this agent to register upcoming visitors, request access approvals, provide visitor Wi-Fi credentials, and answer guest policy questions. This agent facilitates secure and efficient guest management.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Request Guest Wi-Fi Access](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_gust_wifi.htm&type=5&language=en_US)
- [Request Guest Access](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_guest_accss.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Registering a visitor for a client meeting

Scenario: Daniel has a client visiting tomorrow and needs to register them for building access and Wi-Fi.

- Daniel: I have a client, Jane Smith from Acme Corp, visiting tomorrow at 10:00 AM. Can you register her for building access?
- AI Agent: I can register your visitor. To confirm before I proceed, will Jane need Wi-Fi access, and what time should her visitor pass expire?
- Daniel: Yes, she'll need Wi-Fi, and the pass should expire at 5:00 PM.
- AI Agent: Jane Smith from Acme Corp has been registered for tomorrow, March 24, from 10:00 AM to 5:00 PM. Her visitor pass will be ready at the security desk in the main lobby. Wi-Fi credentials will be provided on her visitor badge. You'll receive a notification when she checks in.