AI Agent for Facilities Management

Facilities Assistance is a conversational specialized AI agent that helps employees manage building and workplace environment requests. Use this agent to address climate control issues, request cleaning services, report physical maintenance needs, and handle office environment concerns. This agent focuses on non-IT facility operations.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

Agent Actions

These actions run automatically during your conversation with the specialized agent.

Example

Reporting a temperature issue in the office

Scenario: James and his team are uncomfortable because their office area is too cold.

James: The air conditioning in our section on Floor 4 is way too cold. Can you adjust the temperature?
AI Agent: I can help with that temperature adjustment. To confirm before I proceed, which section of Floor 4 are you in—North, South, East, or West wing?
James: We're in the East wing, near the elevator bank.
AI Agent: I've created facilities request REQ-002847 to adjust the temperature in the Floor 4 East wing. A facilities technician will check the HVAC zone controls within 30 minutes and adjust the temperature to a more comfortable level. You should notice improvement within an hour.