---
schema_version: "1"
id: 47fb955a80d5c1a228fb8ce876b84766562c9f6424737a0790a65159e590954e
title: AI Agent for Facilities Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_facilitiesassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_facilitiesassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 59a963bd358e3e4a89fac86fad2915fdff4bb4add619d17cde131e20b8df9296
description: Facilities Assistance is a conversational specialized AI agent that helps employees manage building and workplace environment requests. Use this agent to address climate control issues, request cleaning services, report physical maintenance needs, and handle office environment concerns. This agent focuses on non-IT facility operations.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Facilities Management

Facilities Assistance is a conversational specialized AI agent that helps employees manage building and workplace environment requests. Use this agent to address climate control issues, request cleaning services, report physical maintenance needs, and handle office environment concerns. This agent focuses on non-IT facility operations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Request Office Supplies](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_fctls_offc_sppls.htm&type=5&language=en_US)
- [Request Cleaning Support](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_fclts_cleaning_spprt.htm&type=5&language=en_US)
- [Report Building Maintenance Issue](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_fclts_building_mntnc.htm&type=5&language=en_US)
- [Request Office Move IT Support](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_office_move.htm&type=5&language=en_US)
- [Request Minor Furniture Move](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_fclts_furntre_move.htm&type=5&language=en_US)
- [Adjust AC Temperature](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_fclts_ac_temp.htm&type=5&language=en_US)
- [Reserve Conference Room](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_cnfrnce_room.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)
- [Create Incident For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_createincidentforemployee.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Reporting a temperature issue in the office

Scenario: James and his team are uncomfortable because their office area is too cold.

- James: The air conditioning in our section on Floor 4 is way too cold. Can you adjust the temperature?
- AI Agent: I can help with that temperature adjustment. To confirm before I proceed, which section of Floor 4 are you in—North, South, East, or West wing?
- James: We're in the East wing, near the elevator bank.
- AI Agent: I've created facilities request REQ-002847 to adjust the temperature in the Floor 4 East wing. A facilities technician will check the HVAC zone controls within 30 minutes and adjust the temperature to a more comfortable level. You should notice improvement within an hour.