AI Agent for Certificate Lifecycle Management

Certificate Management Assistance is a conversational specialized AI agent that helps employees manage digital certificates and SSL credentials. Use this agent to identify expiring certificates, install updated certificates, and troubleshoot encryption-related errors. This agent ensures uninterrupted service and maintains secure communications.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

Renew SSL Certificate

Agent Actions

These actions run automatically during your conversation with the specialized agent.

Example

Renewing an expiring SSL certificate

Scenario: Robert receives an alert that the SSL certificate for his team's web application will expire in 7 days.

Robert: I got an alert that our SSL certificate for app.example.com expires next week. Can you help me renew it?
AI Agent: I can help you renew that certificate. To confirm before I proceed, is this for the production environment, and do you need the same certificate authority as before?
Robert: Yes, it's production, and we should use the same CA—DigiCert.
AI Agent: Your SSL certificate renewal request for app.example.com has been initiated with DigiCert. The new certificate will be issued within 24 hours and automatically deployed to your production environment. You'll receive a confirmation email once the installation is complete.