---
schema_version: "1"
id: 5b45e1e89ad8629ac3f4525b267a0775c4d1f8485cf6e91993647ceeabf38adb
title: AI Agent for Certificate Lifecycle Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_certificatemanagementassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_certificatemanagementassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a101e42ec8519bbb3d5bdbee15204e32effe0c4230fb0cd2b52d55615f81b8f3
description: Certificate Management Assistance is a conversational specialized AI agent that helps employees manage digital certificates and SSL credentials. Use this agent to identify expiring certificates, install updated certificates, and troubleshoot encryption-related errors. This agent ensures uninterrupted service and maintains secure communications.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Certificate Lifecycle Management

Certificate Management Assistance is a conversational specialized AI agent that helps employees manage digital certificates and SSL credentials. Use this agent to identify expiring certificates, install updated certificates, and troubleshoot encryption-related errors. This agent ensures uninterrupted service and maintains secure communications.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Renew SSL Certificate](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_renew_ssl.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)
- [Create Incident For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_createincidentforemployee.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Renewing an expiring SSL certificate

Scenario: Robert receives an alert that the SSL certificate for his team's web application will expire in 7 days.

- Robert: I got an alert that our SSL certificate for app.example.com expires next week. Can you help me renew it?
- AI Agent: I can help you renew that certificate. To confirm before I proceed, is this for the production environment, and do you need the same certificate authority as before?
- Robert: Yes, it's production, and we should use the same CA—DigiCert.
- AI Agent: Your SSL certificate renewal request for app.example.com has been initiated with DigiCert. The new certificate will be issued within 24 hours and automatically deployed to your production environment. You'll receive a confirmation email once the installation is complete.