AI Agent for Audiovisual Support Resolution

Audiovisual Support Assistance is a conversational specialized AI agent that helps employees manage audio-visual hardware and display systems in conference rooms. Use this agent to configure projectors, calibrate displays, troubleshoot connectivity issues to keep meetings running smoothly. This agent supports technical audio-visual operations for presentations and collaborative sessions.

Required Editions

Available in: Lightning Experience

Available in: Unlimited and Enterprise editions with AI Agent for Employees add-on.

Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

Agent Actions

These actions run automatically during your conversation with the specialized agent.

Example

Troubleshooting projector connectivity in a conference room

Scenario: Carlos is setting up for a client presentation, but the projector in Conference Room 3B doesn't connect to his laptop.

Carlos: The projector in Room 3B isn't detecting my laptop. I've got a presentation starting in 10 minutes.
AI Agent: I can help troubleshoot the projector connection. To confirm before I proceed, have you tried using the HDMI cable on the table, or are you using wireless screen sharing?
Carlos: I tried both HDMI and wireless, but neither is working.
AI Agent: I've dispatched an AV technician to Conference Room 3B. They'll arrive within 5 minutes to resolve the connectivity issue. In the meantime, Conference Room 3C is available as a backup and reserved for your presentation.