---
schema_version: "1"
id: 0b13240ec71d41b5a269ad07ad33b2633eac18ccaaa9b3972f93a589b91f2b08
title: AI Agent for Audiovisual Support Resolution
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_audiovisualsupportassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_audiovisualsupportassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0a8bba4e31c150155e4bc2f63a5611c7e68660a7749cc8319525b8c0f6dd67ab
description: Audiovisual Support Assistance is a conversational specialized AI agent that helps employees manage audio-visual hardware and display systems in conference rooms. Use this agent to configure projectors, calibrate displays, troubleshoot connectivity issues to keep meetings running smoothly. This agent supports technical audio-visual operations for presentations and collaborative sessions.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Audiovisual Support Resolution

Audiovisual Support Assistance is a conversational specialized AI agent that helps employees manage audio-visual hardware and display systems in conference rooms. Use this agent to configure projectors, calibrate displays, troubleshoot connectivity issues to keep meetings running smoothly. This agent supports technical audio-visual operations for presentations and collaborative sessions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Unlimited and Enterprise editions with AI Agent for Employees add-on.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Request Audio Equipment](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_audio_equipmnt.htm&type=5&language=en_US)
- [Request Projector or Display Support](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_prjctr_spprt.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)
- [Create Incident For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_createincidentforemployee.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Troubleshooting projector connectivity in a conference room

Scenario: Carlos is setting up for a client presentation, but the projector in Conference Room 3B doesn't connect to his laptop.

- Carlos: The projector in Room 3B isn't detecting my laptop. I've got a presentation starting in 10 minutes.
- AI Agent: I can help troubleshoot the projector connection. To confirm before I proceed, have you tried using the HDMI cable on the table, or are you using wireless screen sharing?
- Carlos: I tried both HDMI and wireless, but neither is working.
- AI Agent: I've dispatched an AV technician to Conference Room 3B. They'll arrive within 5 minutes to resolve the connectivity issue. In the meantime, Conference Room 3C is available as a backup and reserved for your presentation.