To keep stakeholders informed without sending a new broadcast Slack message, update a
broadcast Slack message’s incident fields to reflect the latest changes.
Required Editions
- Customer Service Incident Management must be enabled.
- Broadcast Slack messages must be enabled.
- Broadcast topics must be assigned to Slack channels.
You can update only broadcast Slack messages that weren’t deleted or that didn’t previously
fail to send, update, or delete.
-
Go to the incident related lists and find the Broadcast Communications related list.
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Find the broadcast Slack message that you want to update. From the broadcast
communication’s dropdown, select Update Broadcast Slack Message.
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Review the updated message, click Next, and then
Done.
