To let users share incident updates in Slack, set up the Service for Slack app, enable
broadcast Slack messages, create a broadcast topic, and assign it to a Slack
channel.
Required Editions
- Enable Broadcast Slack Messages
Enable broadcast alerts to let incident managers send disruptive in-app notifications when an incident occurs.
- Create a Broadcast Topic for Broadcast Slack Messages
To let incident teams send a broadcast Slack message, first create at least one broadcast topic. When an incident occurs, users can then send broadcast Slack messages to Slack channels based on a broadcast topic.
- Assign a Broadcast Topic to a Slack Channel
To let users share incident updates in Slack, assign a broadcast topic to one or more Slack channels. When an incident occurs, incident teams can then send broadcast Slack messages to a channel in Slack based on a broadcast topic.
- Create a Custom Broadcast Slack Message Template
To send broadcast Slack messages that are customized to your business needs, create custom broadcast Slack message templates. By default, the template is set to Incident Updates in Slack (Default).
