---
schema_version: "1"
id: abee8c6e8ed14d08ce6c4fdbb961bbdab46b6c540f87916fd4ef89db27cbfdf0
title: Set Up Broadcast Slack Messages
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_setup_broadcast_slack.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_setup_broadcast_slack.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b6737cbd108fd37f13cb3e9ed6ee943fa87173c6d95a419ba5cec2996b053ddf
description: To let users share incident updates in Slack, set up the Service for Slack app, enable broadcast Slack messages, create a broadcast topic, and assign it to a Slack channel.
products:
  - Service Cloud
release: "264"
---
# Set Up Broadcast Slack Messages

To let users share incident updates in Slack, set up the Service for Slack app, enable broadcast Slack messages, create a broadcast topic, and assign it to a Slack channel.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. **[Enable Broadcast Slack Messages](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_enable_slack.htm&release=264.0.0&type=5)**  
    Enable broadcast alerts to let incident managers send disruptive in-app notifications when an incident occurs.
2. **[Create a Broadcast Topic for Broadcast Slack Messages](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_create_bt_slack.htm&release=264.0.0&type=5)**  
    To let incident teams send a broadcast Slack message, first create at least one broadcast topic. When an incident occurs, users can then send broadcast Slack messages to Slack channels based on a broadcast topic.
3. **[Assign a Broadcast Topic to a Slack Channel](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_assign_topic_to_channel.htm&release=264.0.0&type=5)**  
    To let users share incident updates in Slack, assign a broadcast topic to one or more Slack channels. When an incident occurs, incident teams can then send broadcast Slack messages to a channel in Slack based on a broadcast topic.
4. **[Create a Custom Broadcast Slack Message Template](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_setup_broadcast_template_slack.htm&release=264.0.0&type=5)**  
    To send broadcast Slack messages that are customized to your business needs, create custom broadcast Slack message templates. By default, the template is set to Incident Updates in Slack (Default).