To help your team share updates with your customers at scale during an incident, set up Broadcast Communications.
Required Editions
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- Set Up Broadcast Site Banners
To let users add a broadcast site banner to your Aura and LWR sites when an incident occurs, enable broadcast site banners, create a broadcast topic, and assign it to a network site. Then, add the Site Banner component to your sites in Experience Builder. - Set Up Broadcast Emails
To let users send a broadcast email when an incident occurs, enable broadcast emails, manage or create a contact list view, or let your users send a broadcast email to case or product contacts related to the incident. - Set Up Broadcast Alerts
To let users send an in-app alert when an incident occurs, enable broadcast alerts, create a broadcast topic, and assign it to a group. Then, if using a custom Lightning console app, add the Incident Alerts widget to your console. - Set Up Broadcast Slack Messages
To let users share incident updates in Slack, set up the Service for Slack app, enable broadcast Slack messages, create a broadcast topic, and assign it to a Slack channel. - Give Users Access to Broadcast Communications
To let users create different broadcast types, give them access to Broadcast Communications object permissions. - Add Broadcast Communications to Incident Record
To let your users create broadcasts when an incident occurs, like broadcast emails or site banners, add the Broadcast Communications related list to the Incident page layout. - Considerations for Broadcast Communications
As you use different broadcast types, keep in mind these considerations.