---
schema_version: "1"
id: e07af710635083054b31cd36e5a353a20b83b6b64d6788f8003a7fa41020ab7f
title: Set Up Broadcast Communications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_setup_broadcast_comms.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_setup_broadcast_comms.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d83437ca589a519fa8f2607a11786477f7de430c7e34b15ff6a6c703551848e1
description: To help your team share updates with your customers at scale during an incident, set up Broadcast Communications.
products:
  - Service Cloud
release: "264"
---
# Set Up Broadcast Communications

To help your team share updates with your customers at scale during an incident, set up Broadcast Communications.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. **[Set Up Broadcast Site Banners](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_setup_broadcast_banners.htm&release=264.0.0&type=5)**  
    To let users add a broadcast site banner to your Aura and LWR sites when an incident occurs, enable broadcast site banners, create a broadcast topic, and assign it to a network site. Then, add the Site Banner component to your sites in Experience Builder.
2. **[Set Up Broadcast Emails](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_setup_broadcast_emails.htm&release=264.0.0&type=5)**  
    To let users send a broadcast email when an incident occurs, enable broadcast emails, manage or create a contact list view, or let your users send a broadcast email to case or product contacts related to the incident.
3. **[Set Up Broadcast Alerts](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_setup_broadcast_alerts.htm&release=264.0.0&type=5)**  
    To let users send an in-app alert when an incident occurs, enable broadcast alerts, create a broadcast topic, and assign it to a group. Then, if using a custom Lightning console app, add the Incident Alerts widget to your console.
4. **[Set Up Broadcast Slack Messages](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_setup_broadcast_slack.htm&release=264.0.0&type=5)**  
    To let users share incident updates in Slack, set up the Service for Slack app, enable broadcast Slack messages, create a broadcast topic, and assign it to a Slack channel.
5. **[Give Users Access to Broadcast Communications](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_assign_broadcast_comms_access.htm&release=264.0.0&type=5)**  
    To let users create different broadcast types, give them access to Broadcast Communications object permissions.
6. **[Add Broadcast Communications to Incident Record](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_add_broadcasts_to_incident.htm&release=264.0.0&type=5)**  
    To let your users create broadcasts when an incident occurs, like broadcast emails or site banners, add the Broadcast Communications related list to the Incident page layout.
7. **[Considerations for Broadcast Communications](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_comms_limitations.htm&release=264.0.0&type=5)**  
    As you use different broadcast types, keep in mind these considerations.