Send an email to customers impacted by an incident. You can send an email to a defined
contact list. Or, if cases
or products are attached to the incident, you can send a broadcast email to the
case or product
contacts.
Required Editions
- Customer Service Incident Management must be enabled.
- Broadcast emails must be enabled.
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Go to the incident related lists and find the Broadcast Communications related list.
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Choose how to send the broadcast email and click Next.
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Click New Broadcast Email.
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Compose the email and click Preview and Send.
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To send the email, click Send.
