---
schema_version: "1"
id: 4d20d3b45e1d29420af454833d26ce9a0a2cf448f800bc6693761642184c5c72
title: Send a Broadcast Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_send_a_broadcast_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_send_a_broadcast_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 969a089a54c2231076b1a6eeffcd54a5b5b9bdcc6f5931c47f66e26538f0beb7
description: Send an email to customers impacted by an incident. You can send an email to a defined contact list. Or, if cases or products are attached to the incident, you can send a broadcast email to the case or product contacts.
products:
  - Service Cloud
release: "264"
---
# Send a Broadcast Email

Send an email to customers impacted by an incident. You can send an email to a defined contact list. Or, if cases or products are attached to the incident, you can send a broadcast email to the case or product contacts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- Customer Service Incident Management must be enabled.
- Broadcast emails must be enabled.

1. Go to the incident related lists and find the Broadcast Communications related list.
2. Choose how to send the broadcast email and click **Next**.
3. Click **New Broadcast Email**.
4. Compose the email and click **Preview and Send**.
5. To send the email, click **Send**.
    
    ![Preview box for a broadcast email.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_broadcast_email_preview.png)

#### See Also

- [Set Up Broadcast Emails](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_setup_broadcast_emails.htm&release=264.0.0&type=5 "To let users send a broadcast email when an incident occurs, enable broadcast emails, manage or create a contact list view, or let your users send a broadcast email to case or product contacts related to the incident.")