After your incident management team diagnoses the problem and finds a solution, they can
use change requests to let service teams facilitate the necessary steps and ensure that the
problem or incident doesn’t reoccur.
Create a Change Request To roll out a solution to a problem and resolve an incident, create a change request.
Roll Out a Fix with Work Plans Use a work plan and its work steps to outline a series of steps required to submit a change request and resolve an incident.
