---
schema_version: "1"
id: 135c52bdf018076625a370305c2299e7bc60c1845967eca23f67edfc1400816e
title: Resolve an Incident
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_resolve_incident.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_resolve_incident.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 73c9cd52f4015acc7114f7b17c3516813ffd396b5a582b19dc24d0151fe98ae7
description: After your incident management team diagnoses the problem and finds a solution, they can use change requests to let service teams facilitate the necessary steps and ensure that the problem or incident doesn’t reoccur.
products:
  - Service Cloud
release: "264"
---
# Resolve an Incident

After your incident management team diagnoses the problem and finds a solution, they can use change requests to let service teams facilitate the necessary steps and ensure that the problem or incident doesn’t reoccur.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Create a Change Request](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_create_change_request.htm&release=264.0.0&type=5)**  
    To roll out a solution to a problem and resolve an incident, create a change request.
- **[Roll Out a Fix with Work Plans](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_roll_out_fix.htm&release=264.0.0&type=5)**  
    Use a work plan and its work steps to outline a series of steps required to submit a change request and resolve an incident.