To notify customers of an ongoing incident, use external broadcast communications such
as site banners and emails.
Required Editions
- Send a Broadcast Email
Send an email to customers impacted by an incident. You can send an email to a defined contact list. Or, if cases or products are attached to the incident, you can send a broadcast email to the case or product contacts.
- Add a Broadcast Site Banner to Your Help Site
Proactively notify customers about an ongoing incident by adding a banner to your website. You can only add a broadcast site banner to a site that doesn’t have an active banner.
- Deactivate a Broadcast Site Banner
When an incident is resolved, deactivate the banner to remove it from your site.
