---
schema_version: "1"
id: 3a4435d74f4cd5cfbcaf643c3b397d8b460e7dceb3570b3b15ab3ea745ca885f
title: Notify External Stakeholders with Broadcast Communications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_notify_external_stakeholders.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_notify_external_stakeholders.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 139118b2f16edbc0a3e88d08f27481e683fb56196cf91aa144a3d1d3228ada04
description: To notify customers of an ongoing incident, use external broadcast communications such as site banners and emails.
products:
  - Service Cloud
release: "264"
---
# Notify External Stakeholders with Broadcast Communications

To notify customers of an ongoing incident, use external broadcast communications such as site banners and emails.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Send a Broadcast Email](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_send_a_broadcast_email.htm&release=264.0.0&type=5)**  
    Send an email to customers impacted by an incident. You can send an email to a defined contact list. Or, if cases or products are attached to the incident, you can send a broadcast email to the case or product contacts.
- **[Add a Broadcast Site Banner to Your Help Site](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_add_a_broadcast_site_banner.htm&release=264.0.0&type=5)**  
    Proactively notify customers about an ongoing incident by adding a banner to your website. You can only add a broadcast site banner to a site that doesn’t have an active banner.
- **[Deactivate a Broadcast Site Banner](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_deactivate_broadcast_site_banner.htm&release=264.0.0&type=5)**  
    When an incident is resolved, deactivate the banner to remove it from your site.