As you work to diagnose the problem and resolve the incident, keep the complete picture
in mind, track dependencies, and stay on top of possible ripple effects with related
lists.
Required Editions
Track assets impacted by a problem
From a problem’s Related tab, add assets affected by a widespread problem and define the
impact under Related Assets.
Track problems and incidents related to a problem
From a problem’s Related tab, add incidents or problems that are caused by or similar to the
problem.
Track cases related to a problem
From a problem’s Related tab, add cases that are the root cause of or similar to the problem.
Related problems and incidents are also visible from a case’s related issues.
Track change requests related to a problem
From a problem’s Related tab, add change requests that resolved a problem. You can also have
custom values to measure the change request’s impact.
Track swarms and swarm members related to a problem
From a problem’s Related tab, see Slack swarms and swarm members that are related to the
problem.
