---
schema_version: "1"
id: 88bb4681cc956209c06f2d8277aaba05b0ea6419d3d1650af009b914bb00a181
title: Identify Problem-Related Issues
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_identify_problems.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_identify_problems.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 21c77b39f076436c1b502e7b57af7c0a2bab94cc0f1c3579852c7ade8c4e01c4
description: As you work to diagnose the problem and resolve the incident, keep the complete picture in mind, track dependencies, and stay on top of possible ripple effects with related lists.
products:
  - Service Cloud
release: "264"
---
# Identify Problem-Related Issues

As you work to diagnose the problem and resolve the incident, keep the complete picture in mind, track dependencies, and stay on top of possible ripple effects with related lists.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

## Track assets impacted by a problem

From a problem’s Related tab, add assets affected by a widespread problem and define the impact under Related Assets.

![New Problem Related Item window](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_problem_asset.png)

## Track problems and incidents related to a problem

From a problem’s Related tab, add incidents or problems that are caused by or similar to the problem.

![New Related Problem and Incident](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_related_problem.png)

## Track cases related to a problem

From a problem’s Related tab, add cases that are the root cause of or similar to the problem. Related problems and incidents are also visible from a case’s related issues.

![New Case Related Issue window](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_related_problem_case.png)

## Track change requests related to a problem

From a problem’s Related tab, add change requests that resolved a problem. You can also have custom values to measure the change request’s impact.

![New Change Request Related Issue](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_related_problem_change_request.png)

## Track swarms and swarm members related to a problem

From a problem’s Related tab, see Slack swarms and swarm members that are related to the problem.