Quickly identify when a widespread customer issue occurs that involves stakeholders from
multiple teams and work toward resolution with incidents.
Required Editions
- Create an Incident
Create an incident record to track and identify a disruption that involves a large number of customers. Incidents are best suited to resolve wide-spread customer issues that require collaboration from multiple teams.
- Identify Incident-Related Issues
As you work to identify and resolve an incident, keep the complete picture in mind, track dependencies, and stay on top of possible ripple effects with related lists.
