---
schema_version: "1"
id: 7a1a3e766781bf68f83efd6273faf41e6e7a6824834affa9cb1a267247a87136
title: Identify an Incident
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_identify_incident.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_identify_incident.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e6aceb1f7a3cee8cb6aa6e28003b8bb9f5938065a307defd0e1d964d85261465
description: Quickly identify when a widespread customer issue occurs that involves stakeholders from multiple teams and work toward resolution with incidents.
products:
  - Service Cloud
release: "264"
---
# Identify an Incident

Quickly identify when a widespread customer issue occurs that involves stakeholders from multiple teams and work toward resolution with incidents.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Create an Incident](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_create_incident.htm&release=264.0.0&type=5)**  
    Create an incident record to track and identify a disruption that involves a large number of customers. Incidents are best suited to resolve wide-spread customer issues that require collaboration from multiple teams.
- **[Identify Incident-Related Issues](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_related_incidents.htm&release=264.0.0&type=5)**  
    As you work to identify and resolve an incident, keep the complete picture in mind, track dependencies, and stay on top of possible ripple effects with related lists.