Use flows to automate your Customer Service Incident Management process.
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- Customer Service Incident Management Sample Flows
Customer Service Incident Management provides a series of sample flows that you can customize and activate to streamline your incident resolution process. - Considerations for Customer Service Incident Management Flows
As you use Customer Service Incident Management sample flows, keep in mind these considerations. - Set Up Customer Service Incident Management Flows
To use Customer Service Incident Management sample flows, like Change Case Owner to Incident Owner or Close Change Request & Related Issues, complete the setup.