---
schema_version: "1"
id: 66dc1afcece2b82a9b6ab5c1a1e66105d4b04261630cdf1030e1a97d2f2e1f0e
title: Flows for Customer Service Incident Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_flows.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_flows.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 98a4392645cfd7653b8fd4922a48c4812e1fab7a919f2a5ef64e7e2a4c4e8c55
description: Use flows to automate your Customer Service Incident Management process.
products:
  - Service Cloud
release: "264"
---
# Flows for Customer Service Incident Management

Use flows to automate your Customer Service Incident Management process.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Customer Service Incident Management Sample Flows](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_sample_flows.htm&release=264.0.0&type=5)**  
    Customer Service Incident Management provides a series of sample flows that you can customize and activate to streamline your incident resolution process.
- **[Considerations for Customer Service Incident Management Flows](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_flow_considerations.htm&release=264.0.0&type=5)**  
    As you use Customer Service Incident Management sample flows, keep in mind these considerations.
- **[Set Up Customer Service Incident Management Flows](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_setup_flows.htm&release=264.0.0&type=5)**  
    To use Customer Service Incident Management sample flows, like Change Case Owner to Incident Owner or Close Change Request & Related Issues, complete the setup.