Enable broadcast alerts to let incident managers send disruptive in-app notifications
when an incident occurs.
Required Editions
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From Setup, in the Quick Find box, enter Customer Service Incident
Management, and then click Customer Service Incident
Management.
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Complete the Service for
Slack app and Swarming setup.
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From the Customer Service Incident Management’s Broadcast Settings tab, enable Broadcast
Slack Message.
After broadcast Slack messages are enabled, optionally review which Slack channels you want to
use for broadcasts, create one or more broadcast topics, and assign them to Slack channels.
Then, give users access to Broadcast Communications.
