---
schema_version: "1"
id: 964cb93ba8e31b438cfd5fc13fd40ee98c0f50ccbdc5d3f064dd120c4de6d152
title: Enable Broadcast Slack Messages
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_enable_slack.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_enable_slack.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7fd53e5a89b43bae0d7f4393030629fef1f904e3b203e5452297640b59dff027
description: Enable broadcast alerts to let incident managers send disruptive in-app notifications when an incident occurs.
products:
  - Service Cloud
release: "264"
---
# Enable Broadcast Slack Messages

Enable broadcast alerts to let incident managers send disruptive in-app notifications when an incident occurs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From Setup, in the Quick Find box, enter Customer Service Incident Management, and then click **Customer Service Incident Management**.
2. Complete the [Service for Slack app and Swarming setup](https://help.salesforce.com/s/articleView?id=service.set_up_swarming.htm&release=264.0.0&type=5 "Get rid of tiered support and start swarming in just a few steps. You can choose to keep swarm collaboration on the Salesforce record, or swarm with Slack.").
3. From the Customer Service Incident Management’s Broadcast Settings tab, enable Broadcast Slack Message.

After broadcast Slack messages are enabled, optionally review which Slack channels you want to use for broadcasts, create one or more broadcast topics, and assign them to Slack channels. Then, give users access to Broadcast Communications.