Enable broadcast alerts to let incident managers send disruptive in-app notifications
when an incident occurs.
Required Editions
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From Setup, in the Quick Find box, enter Customer Service Incident
Management, and then click Customer Service Incident
Management.
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From the Broadcast Settings tab, enable Broadcast Alert.
After broadcast alerts are enabled, add the Incident Alerts widget if using a custom app,
optionally create or manage your groups, create
one or more broadcast topics, and assign them to groups. Then, give users access to
Broadcast Communications.
