Delete a broadcast Slack message from the Slack channel, without leaving the Service
Console, when an incident is resolved or no longer relevant.
Required Editions
- Customer Service Incident Management must be enabled.
- Broadcast Slack messages must be enabled.
- Broadcast topics must be assigned to Slack channels.
You can delete only broadcast Slack messages that weren’t deleted or that didn’t
previously fail to send, update, or delete.
Deleting a broadcast Slack message doesn’t
delete its broadcast communication record.
-
Go to the incident related lists and find the Broadcast Communications related list.
-
Find the broadcast Slack message that you want to delete. From the broadcast
communication’s dropdown, select Delete Broadcast Slack Message.
-
Click Next, and then Done.
