When you turn on Incident Management in Salesforce Go, these settings become active.
Required Editions
| Salesforce Go is available in Lightning Experience |
| Available in: Pro Suite, Professional,Enterprise, Unlimited, and Developer editions with Agentforce Service (formerly Service Cloud) |
Default Settings
Incident Management interacts with other features, so it's important to understand its effects when enabled.
| Setting | What It Does | Considerations |
|---|---|---|
| Turn on Case Management | Enables all automatic setup tasks for Case Management. |
Not required but recommended because good case management is essential for incident management. Case management settings aren't specific to incident management. You can modify case management settings but doing so might effect other features. |
| Turn on Customer Service Incident Management | Enables Incident Management. | Required to use Incident Management. |
| Turn on Broadcast Alert | Enables the Broadcast Alert broadcast communication type. | You can turn off this setting but it leaves some manual setup tasks incomplete. |
| Turn on Broadcast Email | Enables the Broadcast Email broadcast communication type. | You can turn off this setting but it leaves some manual setup tasks incomplete. |