---
schema_version: "1"
id: 05cfc0357ca4c24e2c9e7cc473c1e6097204f3061154eff6c181b107f39ceb2c
title: Incident Management Preview Default Settings
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_default_settings.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_default_settings.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 72b3f07654281295806e06f7261bfbf4b8a2b65f3b1135d26b042fc35aa0601c
description: When you turn on Incident Management in Salesforce Go, these settings become active.
products:
  - Service Cloud
release: "264"
---
# Incident Management Preview Default Settings

When you turn on Incident Management in Salesforce Go, these settings become active.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Salesforce Go is available in Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Pro Suite</strong>, <strong>Professional</strong>,<strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> editions with Agentforce Service (formerly Service Cloud)</td></tr></tbody></table>

## Default Settings

Incident Management interacts with other features, so it's important to understand its effects when enabled.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d107770e86">Setting</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d107770e89">What It Does</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d107770e92">Considerations</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d107770e86 ">Turn on Case Management</td>

            <td data-label="What It Does" class="slds-cell-wrap" style="vertical-align:top;" headers="d107770e89 ">Enables all automatic setup tasks for Case Management. </td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d107770e92 ">
              <p>Not required but recommended because good case management is essential for
                incident management. </p>
              <p style="margin-bottom:0;">Case management settings aren't specific to incident
                management. You can modify case management settings but doing so might effect
                other features.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d107770e86 ">Turn on Customer Service Incident Management</td>

            <td data-label="What It Does" class="slds-cell-wrap" style="vertical-align:top;" headers="d107770e89 ">Enables Incident Management.</td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d107770e92 ">Required to use Incident Management.</td>

          </tr>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d107770e86 ">Turn on Broadcast Alert</td>

            <td data-label="What It Does" class="slds-cell-wrap" style="vertical-align:top;" headers="d107770e89 ">Enables the Broadcast Alert broadcast communication type.</td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d107770e92 ">You can turn off this setting but it leaves some manual setup tasks
              incomplete.</td>

          </tr>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d107770e86 ">Turn on Broadcast Email</td>

            <td data-label="What It Does" class="slds-cell-wrap" style="vertical-align:top;" headers="d107770e89 ">Enables the Broadcast Email broadcast communication type.</td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d107770e92 ">You can turn off this setting but it leaves some manual setup tasks
              incomplete.</td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Discover and Set Up Features With Salesforce Go](https://help.salesforce.com/s/articleView?id=xcloud.setup_salesforce_go.htm&language=en_US)
- [Default Salesforce Go Settings for Case Management](https://help.salesforce.com/s/articleView?id=service.cases_setup_considerations.htm&release=264.0.0&type=5 "To quickly start using case management, we recommend turning it on in Salesforce Go. When you turn on Case Management in Salesforce Go, these settings become active.")